Our Policies

Risk Free Shopping Terms and Conditions Privacy Policy

Risk-Free Shopping

Lifetime Warranty and Diamond Trade-in Services

We stand behind everything we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. In the event that there is ever a problem with your jewelry, it can be mailed back to our offices for inspection. If the problem is deemed to be from a structural defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then our offices will repair your jewelry at cost.

Free Shipping

Golkonda New York provides fast, free, insured shipping to all our shipping destinations. In addition to free shipping, you can rest assured knowing that all items are securely packaged and fully insured while in transit to your home or office. We only ship after your order has been completed and passed stringent quality inspection.

International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.

Free Resizing. Golkonda New York will gladly resize your ring.

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Terms and Conditions

These terms and conditions apply to the Golkonda New York site www.Golkonda.com ("The/Our Site"), and all associated Website/s ("The/Our Site/s") linked to www.Golkonda.com by Golkonda New York ("Us"). Please read these terms and conditions ("The/Our Terms and Conditions") carefully. BY USING THE SITE/S, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and/or any purchase from, the Golkonda New York Site/s, and constitute an agreement between you and Golkonda New York. Golkonda New York reserves the right to change and/or modify any of these Terms and Conditions or any policy or guideline of the Site/s at any time, in its sole discretion. Any change and/or modification will be effective immediately upon posting the revisions on the Site/s. Your continued use of the Site/s following the posting of its changes and/or modifications will constitute your acceptance of such changes/modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies, so you may understand the terms and conditions that apply to your use of the Site/s. If you do not agree to the amended terms, you must stop using the Site/s.

Product Viewing and Purchase

If you're interested in a piece of jewelry that is listed on the Golkonda New York Site/s and would like to view the same, please contact us for an appointment. Golkonda New York specialists are available to provide additional information for each item and can schedule an online viewing of the item as well as an in- person viewing at a mutually agreeable time. Any costs associated with such a viewing will be chargeable to you, and the same should be confirmed prior to scheduling the appointment. Golkonda New York reserves the right, at its own discretion, to decline such a viewing at anytime.

If you are interested in purchasing an item listed, you are requested to fill out your information on the Golkonda New York Site/s. A shipping form will be enclosed with each invoice. The buyer is responsible to pay for shipping and taxes as applicable. In case the merchandise is required to be delivered outside the United States, it may be subject to laws governing exports from the U.S.A. and import into the destination country. It is the buyer's sole responsibility to obtain all relevant import licenses and other documentation as required.

Upon receipt of invoice, you are requested to make the necessary payment within 3 business days, via bank wire transfer, as per the instructions enclosed in the invoice. Golkonda New York will not initiate shipping of any piece until all amounts due to us have been received in good cleared funds. Golkonda New York, at its sole discretion, will release the said item, as available to other customers, if payment confirmation is not received within 3 business days.

Data and Images

Data, including prices, may be inaccurately displayed on our Site/s due to system and/or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. Prices and charges as mentioned on the invoice are final and will be honored by Golkonda New York, subject to the payment terms outlined above.

Our prices are also subject to change without notice. We apologize for any inconvenience this may cause. If you have any questions, please do not hesitate to contact one of our specialists.

At Golkonda New York, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, we provide images and videos of products, some of which may appear larger or smaller than their actual size; it is also possible that colors and sizes may vary due to differences in settings on your monitor screens.

Jewelry Details and Tolerance

At Golkonda New York, we strive to provide as much information about each piece accurately, so you may appreciate the beauty and value of each piece. However, due to variances in weight and measurement scales, a slight variance may be present. In compliance with industry standards and FTC regulations, Golkonda New York states that diamond carat total weight in all items may vary 0.05 carats from stated weight for uncertified diamonds, and metal weight may vary ~ 3%.

Privacy Policy

Please refer to our Privacy Policy (below) for information on how Golkonda New York collects, uses, and/or discloses personally identifiable information from its customers.

Site/s Content

The Site/s and all content and other materials, including, without limitation, the Golkonda New York logo, and all designs, text, graphics, pictures, selection, coordination, "look and feel", information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site/s Materials") are the proprietary property of Golkonda New York/its suppliers/licensors, and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Trademarks

Golkonda New York, the logo, and any other product or service name or slogan contained in our Site/s are trademarks of Golkonda New York/its suppliers/licensors, and may not be copied/imitated/used, in whole or in part, without the prior, written permission, of Golkonda New York or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing Golkonda New York or any other name, trademark or product or service name of Golkonda New York without our prior written permission. All other trademarks, registered trademarks, product names and Golkonda New York names or logos mentioned in our Site/s are the property of their respective owners.

Use of the Site/s

You are granted a personal, limited, non-sub-licensable license to access and use our Site/s and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site/s Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site/s or the Site/s Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site/s Materials, (d) modifying or otherwise making any derivative uses of our Site/s and the Site/s Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site/s, including, without limitation, through data mining, robots, spiders, scraping, or similar / other data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site/s, the Site/s Materials or any information contained therein, except as expressly permitted on our Site/s; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, frames, or inhibits the full display of our Site/s; (h) use our web Site/s in any way which interferes with the normal operation of our Site/s; or (i) any use of our Site/s or the Site/s Materials other than for its intended purpose. Any use of our Site/s or the Site/s Materials other than as specifically authorized herein, without the prior written permission of Golkonda New York, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including, without limitation, copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Golkonda New York has adopted a policy of terminating and barring, in appropriate circumstances, at Golkonda New York's sole discretion, Site users or account holders who are deemed to be repeat infringers. Golkonda New York may, at its sole discretion, limit access to the Site/s / affiliated Site/s and/or terminate the account/s of any users who infringe any intellectual property rights of others, whether or not repeat infringement is present.

Indemnification

You agree to defend, indemnify and hold harmless Golkonda New York, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses, including, without limitation, reasonable attorneys' fees arising out of, or related to, any content you post, store or otherwise transmit on or through our Site/s or your use of or inability to use our Site/s, including, without limitation, any actual or threatened suit, demand or claim made against Golkonda New York, its independent contractors, service providers and consultants, and their respective directors, employees and agents, arising out of, or relating to the content, your conduct, your violation of these Terms and Conditions, or your violation of the rights of any third party.

Disclaimer of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN WRITING BY GOLKONDA NY, THE SITE/S, THE CONTENT CONTAINED THEREIN, AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH ("THE PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GOLKONDA NEW YORK DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE/S. GOLKONDA NEW YORK DOES NOT REPRESENT OR WARRANT THAT PRODUCTS AND SERVICES/MATERIALS IN OUR SITE/S ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. GOLKONDA NEW YORK DOES NOT REPRESENT OR WARRANT THAT OUR SITE/S OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT, SHALL GOLKONDA NEW YORK, ITS INDEPENDENT CONTRACTORS, SERVICE PROVIDERS, CONSULTANTS, AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND AGENTS, BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, OR OTHERWISE, ARISING OUT OF, OR IN ANY WAY, CONNECTED WITH THE USE OF OUR SITE/S, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE/S, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM GOLKONDA NEW YORK, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAILS, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO GOLKONDA NEW YORK'S RECORDS, PROGRAMS OR SERVICES.

Applicable Law and Venue

These Terms and Conditions and your use of the Site/s will be governed by and construed in accordance with the laws of the State of New York, USA, applicable to agreements made, and to be entirely performed within the State of New York, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in New York, NY and you, hereby, irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit/action/proceeding arising out of your use of the Site/s, any purchase from the Site/s, or these Terms and Conditions.

Modification and Notice

You agree that Golkonda New York may modify these Terms and Conditions and any other policies on our Site/s at any time and that posting the modified Terms and Conditions or policies on our Site/s will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, Golkonda New York reserves the right, without notice, and in its sole discretion, to terminate your license to use the Site/s, and to block and/or prevent your future access to and use of the Site/s.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at service@Golkonda.com

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Privacy

Full Privacy Policy

Thank you for visiting Golkonda New York. We want you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with Golkonda New York is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us via email at info@golkonda.com.

Compliance with Law and Fraud Protection

We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

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Compliance with Law and Fraud Protection

We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

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Business Transfer

Your personal information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personal information would be transferred as one of the business assets of the Company.

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Anonymous Information

We may create anonymous records from personal information by excluding information (such as your name) that makes the information personally identifiable to you. We may use these records for internal purposes, such as analyzing usage patterns so that we may enhance our services, and we also reserve the right to use and disclose any information in such records at our discretion.

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Other Uses of Your Information IP Address:

When you visit our Website, Golkonda New York collects your IP address to, among other things, help diagnose problems with its server, administer and tune the operation of its Website, analyze trends, track traffic patterns, gather demographic information for aggregate use, and track the date and duration of each session within our Website. Your IP address may also be used in combination with your personal information to prevent fraud or abuse, customize your shopping experience, improve our website, customer service, products, and promotional efforts, and to understand your preferences, patterns and interests.

Data Collection Devices, such as Cookies and Web Beacons: In some instances, Golkonda New York may collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.

We use cookies and web beacons to deliver our ads, improve and measure the usability, track visits from our affiliates and partners, performance and effectiveness of our Website, improve and measure the effectiveness of our marketing programs, learn how customers use our website, estimate our audience size, deliver co-branded services, and to customize your shopping experience.

We may authorize third parties to use cookies, web beacons and other monitoring technologies to compile information about the use of the Website or interaction with advertisements that appear on the Website.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on the Website.

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International Transfers

Information collected on this Website may be stored and processed in the United States or any other country in which Golkonda New York or its affiliates, subsidiaries or agents maintain facilities and by using this Website, you consent to any such transfer of information outside of your country. By using the Website and providing personal information to us, you consent to any such transfer of information outside of your country. Be advised that personal information may be made available, without your knowledge, to the United States government or its agencies, or those of governments in any other country where we or our service providers store or process personal information, under a lawful order made in that country.

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Security

Golkonda New York is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

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Telephone (Toll Free)- 1-800-517-5837 Fax- 1-844-236-7203